Privacy Policy
Privacy Policy for NewAge Bots
Effective Date: [10/04/2025]
Last Updated: [10/04/2025]
At NewAge Bots (“Company,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our services, including our website https://newagebots.dev, chat agents, call agents, and lead generation tools.
1. Information We Collect
We may collect the following types of information:
User Inputs & Conversations: Information you provide during interactions with our AI-powered chat and call agents (used for service delivery and AI improvements).
Contact Information: Such as your name, email, and phone number when you sign up or contact us.
Payment Information: Processed through secure third-party payment providers.
Usage Data: Information about how you use our services, including logs and analytics.
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide and operate our services.
To improve and enhance our AI models.
To respond to customer support inquiries.
For marketing purposes (with opt-out options).
To comply with legal and regulatory requirements.
3. Third-Party Services
We use trusted third-party providers to deliver our services, including:
Go High Level – CRM and automation tools.
OpenAI – AI model provider (note: OpenAI may use data to improve its own systems).
Grok – AI services.
Twilio – Communication and call handling.
These providers process data on our behalf under their own privacy policies.
4. Data Retention
We retain your data for as long as your account is active or until you request deletion. Once your account is deleted, we remove personal data from our systems, except where retention is required by law.
5. Your Rights
Depending on your location, you may have the following rights:
Deletion: Request deletion of your personal data.
Opt-Out of Marketing: Stop receiving promotional emails.
To exercise these rights, contact us at [email protected].
6. Security Measures
We take reasonable and appropriate steps to protect your data, including:
Encryption of data during transmission and storage.
Access Controls to restrict data access to authorized personnel only.
7. International Data Transfers
We do not intentionally transfer or store data outside Canada. However, some of our third-party providers (such as OpenAI and Twilio) may process data in other jurisdictions under their respective privacy frameworks.
8. AI-Specific Disclosures
Training & Improvements: NewAge Bots does not directly use your data to train AI models. However, some third-party providers such as OpenAI may use conversation data to improve their systems under their own policies.
Automated Decisions: We do not make automated decisions that produce legal or significant effects on users (e.g., credit scoring, hiring decisions).
9. Children’s Privacy
Our services are not intended for individuals under 18 years of age, and we do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date above.
11. Contact Us
If you have any questions about this Privacy Policy or your data, please contact us at:
NewAge Bots
123 Main Street, Ontario, Canada
Email: [email protected]
Website:https://newagebots.dev